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Legal

POPIA Notice

Your rights under the Protection of Personal Information Act, 2013 and how to exercise them with NEFRA Property Services.

Last updated: 19 October 2026

NEFRA Property Services respects your right to privacy. This notice explains, in line with the Protection of Personal Information Act 4 of 2013 ("POPIA"), who is responsible for your personal information, what we do with it and what rights you have. It supports our Privacy Policy, which gives the full detail.

1. Responsible party and Information Officer

  • Responsible party: NEFRA Property Services, 680 Van der Kloof Avenue, Willowbrook, Roodepoort, Johannesburg
  • Information Officer: the owner of NEFRA Property Services
  • Email:
    info@nefra.co.za
  • Phone / WhatsApp:
    078 794 5929

2. What we collect and why

We collect your name, email address, phone number, property address or area and the details of the job you need done, when you contact us or request a quote. We use this information to respond to you, prepare quotes, schedule and carry out work, invoice you, keep proper business and tax records and handle any queries or complaints. We only collect information that is relevant and not excessive for these purposes.

3. Is providing the information voluntary?

Yes, but if you do not provide the information we need, we may not be able to quote for or carry out your job. When you submit a form on our website, the information you enter is sent to us by email.

4. Who receives your information

Your information is used by NEFRA and by service providers who help us run our business, such as hosting and email providers. We do not sell it. Some providers may process information outside South Africa, and we only use providers that offer an adequate level of protection.

5. Your rights as a data subject

You have the right to:

  • Be told that we are collecting your personal information and why;
  • Ask whether we hold personal information about you and request a copy of it (section 23);
  • Ask us to correct or delete personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained (section 24);
  • Object to the processing of your personal information on reasonable grounds (section 11(3)), and object to direct marketing at any time (section 11(3) and section 69);
  • Withdraw your consent where we rely on it, without affecting processing done before you withdrew it;
  • Submit a complaint to the Information Regulator, and take civil action for any breach of your rights (sections 74 and 99).

6. How to make a request

Send your request to info@nefra.co.za, stating your name, contact details and what you are asking for. We may need to confirm your identity before we act on a request, to protect your information. We will respond within a reasonable time, and normally within 30 days. Requests for access are free, although where the law allows we may charge a prescribed fee for providing copies. You may also use the forms published by the Information Regulator:

  • Form 1: Objection to the processing of personal information;
  • Form 2: Request for correction or deletion of personal information or destroying or deletion of a record of personal information.

These forms are available on the Information Regulator's website at inforegulator.org.za.

7. Security incidents

If there are reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorised person, we will notify the Information Regulator and you as soon as reasonably possible, as required by section 22 of POPIA.

8. Complaints to the Information Regulator

If you believe that we have interfered with the protection of your personal information, we encourage you to contact us first so we can try to resolve the matter. You also have the right to complain to the Information Regulator at any time: